CUSOM Student Workers Guide: Facility Information

Library staff members are welcome to do homework, quiet personal work, or read at the circulation desk. Staff members should make sure to pay attention for cues that patrons have questions or need assistance.

Important Note: At the current time, the CUSOM library is unusual in that there can be long periods of time where there are no customers. Non-educational video viewing is permissible as long as you are wearing headphones and watching it on your laptop, tablet, or phone. You are not to use the circulation desk computer to watch any kind of non-educational videos. Educational video-viewing (a video that is part of your classwork) is permissible as long as the volume is low. 

Supplies

1. If you notice we are about out of an office supply item, please let the medical librarian know either by email or leaving them a note.

2. Please let the medical librarian know if you think of anything that would be useful for the library to have or any way services could be improved for our patrons.

Please use the key in the top drawer of the cabinets closest to the library to raise or lower the electric blinds as needed. The operational switch for the blind covering the window in between the bookshelves is located on the wall beside the bookshelf.

Clothing should be neat and clean and lean toward business casual dress. Jeans are permissible if in good condition on nights and during the weekends only. During the day, please dress neatly and professionally. No graphic t-shirts, athletic wear, spaghetti straps, ball caps, or tube tops. Sunglasses are permitted to be worn into the library but once you sit down at the desk they are to be removed and put away. We reserve the right to give special instructions depending upon scheduled tours and other VIP events.

Inclement Weather

In the case of inclement weather, the library will follow the lead of the university. You are not required to come in to work your shift. Please stay home and off the roads so we are assured you are safe.

Protecting the confidentiality and privacy of our patrons and fellow employees is extremely important, especially when dealing with library records and customer information. Giving away patron information is against the law.

Medical library staff should never give out personal information regarding students or co-workers to those outside of the medical library staff. Personal information includes telephone numbers, email addresses, and schedules.

• Do not EVER give out personal information from a customer's library record. This includes items checked out, phone numbers, addresses, and email addresses. All information in a library record is private and CANNOT be divulged to a third party.

• Example: A student asks you the name of the person who has a particular book checked out. You are NOT allowed to tell them that information. It is a violation of that customer's confidentiality and privacy. Instead you could say: "Unfortunately, I am not allowed to give you that information." If they press you about it please refer them to the medical librarian who will handle the situation from there.

If a police officer or university administrator asks you for information, please refer them to the medical librarian. They will handle the situation. When in doubt ask the librarian.

Please answer the telephone "Campbell University Medical Library". The medical librarian will check any voicemails that are left.

Note: If you smile when you answer you automatically sound more pleasant!

1. If you are working after 5:00pm, please park in front of the building in sight of the security desk.

2. Should you ever feel physically threatened call security. While it is hoped this is never an issue on our campus, in the event of an active shooter in the building quietly lower yourself to the ground and hide under the desk counter. From your position under the desk quietly call security at 910-893-1804. If there is no answer at security, immediately dial 911. This can be done from your cell phone.

3. In the case of any kind of emergency please call 911 BEFORE you call or text either medical librarian. In the event of an active shooter in the building so as to hide your position text BOTH medical librarians to advise of the situation.