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Wiggins Library Student Workers Guide: Policy Review

Welcome to the electronic version of the library student worker handbook. This is meant to be a quick reference for any questions you might have about working here at the library or that might crop up while you're on the job.

Policy Review Games

Shift Replacement Notifications

Circulation:

Post your shift to your department’s Blackboard thread to find a replacement. Once you post the shift, you are no longer responsible for it.

Research Assistance:

Post your shift to your department’s Blackboard thread to find a replacement, and monitor the thread to see if it gets picked up. If no one picks it up 24-hours prior to the shift, notify your supervisor. 

CMMC:

Email Ms. Darden (dardenl@campbell.edu) or the Graduate Assistant with whom you work, as far in advance as possible, to let them know you will have to miss a shift.

At the Desk

When you are at the desk the number one priority is the job and the library patrons.  Certain distractions pull us away from that priority, and for that reason these things should not be at the desk (or done at the desk).

  • Cellphones - Pay attention to the world around you, not the tiny screen in your pocket.
  • Personal Computers - These take up valuable space at the desk, and get in the way when work needs to be done.
  • Shopping, Social media (Facebook, Twitter, Instagram, etc.), watching videos, and playing games - Using work computers to shop, socialize, play games, and watch videos not only distracts you from the patrons, but it sends a negative vibe to patrons when they can see what you are doing on the computers.
  • Food and drink - If you need to eat, please ask your supervisor if you can step away from the desk to eat.  Covered drinks are OK, as long as they are out of sight.

Here are things that are allowed at the desk once you have ensured there are no other work-related tasks that need to be completed.  Make sure when doing these that you are paying attention to your surroundings so you know when a patron comes to the desk!

  • Homework - As long as your homework isn't spread out on the desk in front of the computer, you can pull your homework out to work on it.  You can also use the desktop computer to do homework from a flashdrive, if it's on the internet, or if it is on Google Drive.  Your personal computer is NOT permitted at the desk, as stated above.
  • Reading - Whether it be an actual book, an e-book, an article you've found online, or the news you can read whatever you find interesting.

FERPA (Confidentiality and Privacy)

Protecting the confidentiality and privacy of our patrons and fellow employees is extremely important, especially when dealing with library records and patron information. Giving away patron information is against the law.

  • Do not EVER give out personal information from a patron's library record. This includes items checked out, phone numbers, addresses, and email addresses. All information in a library record is private and CANNOT be divulged to a thrid party.
  • Example: A student asks you the name of the person who has a particular book checked out. You are NOT allowed to tell them that information. It is a violation of that patron's confidentiality and privacy.
  • If a police officer or University administrator asks you for information, please refer them to the supervisor on duty. They will handle the situation. When in doubt ask your supervisor.

When Do You Get Breaks?

3-, 4-, or 5-hour shift = 15 minutes ON the clock break

6+ hours = half an hour to an hour OFF the clock break

Tell a supervisor if/when you are going on break.

Dress Code

Clothing and attitude play a major role in the image of the library when you are the first person a patron sees when entering the building.

  • Attire should be suitable for the library work environment.
  • Hats at the desk, especially those that block your vision, can put off a negative vibe of not being approachable.
  • It is up to your supervisor(s) discretion to decide if any article of clothing is considered inappropriate, and if it is deemed inappropriate you will be asked to clock out and change.

Dress Code Look Book