PROBLEM: Student selected "Color" before printing but document came out in black and white
SOLUTION: First, go with the patron to the computer they were using. Ensure that "Color" is selected in both the program-specific properties menu AND the Xerox printer preferences menu.
Sometimes a patron will have selected color in both places and the document still prints black and white. One solution is to click "Black and White" in the properties menu, and then reclick "Color" before printing.
PROBLEM: The patron is unable to print a document when inserting their flash drive into the xerox printer.
SOLUTION: The Xerox machines will only print PDF, TIFF, and XPS files directly from a flash drive*. If a student needs to print a different file type, they will have to print through a computer.
* Note: If using a flash drive to print directly from the Xerox machine, students should print their documents and then log out of the machine before removing the flash drive to prevent corruption.
PROBLEM: The patron wants to print to the library computers using her or his laptop, but needs to install the print driver first.
SOLUTION: Send them to this page, which provides detailed instructions.*
http://lib.campbell.edu/services/print-drivers/
(We also have printed-out instructions you can hand out at the Library Services Desk.)
* If patron is using a Mac laptop, they should send print job through Google Chrome browser, not Safari or other.
PROBLEM: A document is printing in a garbled format
SOLUTION: Try saving the document as a PDF.
PROBLEM: A student's job went successfully from the computer to the printer. At the printer, they click on "Print Release" to print the job, but an error message comes up that says "Resources Required," the printer is out of paper.
SOLUTION:
This brochure has helpful information for new students needing to set up their Campbell accounts.
Time marks where you will find demonstrations for each program.
PDF from Internet - 0:20
Publisher Document - 1:10
Word Document - 2:10
Excel Document - 3:10
*Any document/pdf on SmartInk will NOT print in color. It doesn't matter what settings you change.
PROBLEM: Most likely, the patron has not logged into the computer as themselves using "Other User" and has logged in as "Guest."
SOLUTION: Have the patron log out of the computer and log back in with their Campbell Email and Password and resend the job. OR Have patron get a USB flash drive, and load the document onto the USB, then print the document from the USB at the Xerox printers.
NOTE: If the patron has logged in as themselves, but there is an error message about the print queue, have them log out and then restart the computer. If the problem persists, have them move to a different computer and notify a staff member.