PROBLEM: Student selected "Color" before printing but document came out in black and white
SOLUTION: First, go with the patron to the computer they were using. Ensure that "Color" is selected in both the program-specific properties menu AND the Xerox printer preferences menu.
Sometimes a patron will have selected color in both places and the document still prints black and white. One solution is to click "Black and White" in the properties menu, and then reclick "Color" before printing.
PROBLEM: The patron is unable to print a document when inserting their flash drive into the xerox printer.
SOLUTION: The xerox machine will only print PDF, TIFF, and XPS files directly from a flash drive. If a student needs to print a different file type, they will have to print through a computer.
Note: If using a flash drive to print directly from the xerox machine, students will need to print all of their documents and then log out of the machine before removing their flash drive to prevent corruption.
PROBLEM: The patron wants to print to the library computers using their laptop, but they need to install the print driver first.
SOLUTION: Send them to this page, which provides detailed instructions.
Restart the PC. While the computer is restarting, hold down the "Option" key.
PROBLEM: A document is printing in a garbled format
SOLUTION: Try saving the document as a PDF.
PROBLEM: A student's job went successfully from the computer to the printer. At the printer, they click on "Print Release" and then print their job, but an error message comes up that mentions it being out of paper.
This brochure has helpful information for new students needing to set up their Campbell accounts.
Time marks where you will find demonstrations for each program.
PDF from Internet - 0:20
Publisher Document - 1:10
Word Document - 2:10
Excel Document - 3:10
*Any document/pdf on SmartInk will NOT print in color. It doesn't matter what settings you change.