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CUSOM Student Workers Guide: Facility Information

Support Staff Contacts

Security issues, concerns about weather closings or important maintenance issues on weekends and in the evening

Security Desk  1804 or 910-893-1804

Ink, toner, maintenance & repair for photocopiers, computer problems

Chuck Toscano (toscanoc@campbell.edu or Ext. 4958) Mark Gibbons (gibbonsm@campbell.edu or Ext. 1963) or Rich Forbes (rforbes@campbell.edu or Ext. 4948)

Individual account problems or weekends- Help Desk Ext. 1208 or Wiggins Reference Desk Ext. 1467

Advice on searches or library problems when medical librarian or assistant medical librarian is not available

Wiggins Reference Desk Ext. 1467

Jane Moran- Medical Librarian

 

 

 

Sarah Wade- Assistant Medical Librarian

 

Home: 910-426-1635

Cell: 910-322-8975

Email: moran@campbell.edu

 

Home: 910-658-5946

Email: swade@campbell.edu

Desk Activities & Supplies

Library staff members are welcome to do homework, quiet personal work, or read at the circulation desk. Staff members should make sure to pay attention for cues that customers have questions or need assistance.

Important Note: At the current time, the CUSOM library is unusual in that there can be long periods of time where there are no customers. Non-educational video viewing is permissible as long as you are wearing headphones and watching it on your laptop, tablet, or phone. You are not to use the circulation desk computer to watch any kind of non-educational videos. Educational video-viewing (a video that is part of your classwork) is permissible but you are to wear headphones/earbuds at all times so as to not bother the students that are studying.

Supplies

1. If you notice we are about out of an office supply, please email either the assistant medical librarian or the medical librarian or leave one of us a note.

2. Please let either the assistant medical librarian or the medical librarian know if you think of anything that would be useful for the library to have or any way services could be improved for our customers.

Confidentiality

Protecting the confidentiality and privacy of our customers and fellow employees is extremely important, especially when dealing with library records and customer information. Giving away customer information is against the law.

Medical library staff should never give out personal information regarding students or co-workers to those outside of the medical library staff. Personal information includes telephone numbers, email addresses, and schedules.

  • Do not EVER give out personal information from a customer's library record. This includes items checked out, phone numbers, addresses, and email addresses. All information in a library record is private and CANNOT be divulged to a third party.
  • Example: A student asks you the name of the person who has a particular book checked out. You are NOT allowed to tell them that information. It is a violation of that customer's confidentiality and privacy.
  • If a police officer or university administrator asks you for information, please refer them to either the medical librarian or the assistant medical librarian. They will handle the situation. When in doubt ask one of the librarians.

Electric Blinds

Please use the key in the second drawer next to the computer at the desk to raise or lower the electric blinds as needed. The operational switch for the blind covering the window in between the bookshelves is located on the wall beside the desk.

Dress Code & Inclement Weather

Clothing should be neat and clean and lean toward business casual dress. Jeans are permissible if in good condition. No graphic t-shirts, athletic wear, spaghetti straps, ball caps, or tube tops. Sunglasses are permitted to be worn into the library but once you sit down at the desk they are to be removed and put away. We reserve the right to give special instructions depending upon scheduled tours and other VIP events.

Inclement Weather

 

Security

1. The extension for security is 1804.

2. If you are working after dark, please park in front of the building in sight of the security desk.

3. Should you ever feel physically threatened, lock yourself in the office and call security. While it is hoped this is never an issue on our campus, in the event of a threat in the building invite those in the library into the office, lock the door, avoid the window, and call security. If there is no answer at security, dial 911. Remember that 9 must be dialed first to reach an outside line.

Staff Conversations and Answering the Telephone

Most of the medical library customers use the library as quiet study space. If you need to discuss something with another staff member or even a customer please use the office and close the door or step outside the library door so customers are not disturbed.

Please answer the telephone "Campbell University Medical Library". A flashing red light means there is a voicemail and the code to get in is 4321. Please write the message down and make either the assistant medical librarian or the medical librarian aware so they can respond.

Note: If you smile when you answer you automatically sound more pleasant!

Inclement Weather

In the event of weather-related closings, the medical library will follow the lead of Wiggins Library unless instructed otherwise by the dean of the medical school.