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CUSOM Student Workers Guide: Answers to frequent questions

Some Frequently Asked Questions

How do I add money to my Creek bucks account so I can print?

I can't print with my ID card.

Contact either Mark Gibbons (1963 or or Chuck Toscano (4958 or and they will be glad to help you.

I am having issues with my computer. It won’t print, etc. What do I do?

See the information under the Printing tab.

If the assistant medical librarian is available please refer the person to them but if not they can contact Chuck Toscano (4958,

The printer is saying it is out of toner/paper. You can ask at the library main desk and they will replace the paper/toner.

"I sent a document to the printer but it never printed."

Please be patient. When you print a document with a lot of information (images, text, etc.) it will take more time than normal to transmit to the printer.

The printer doesn’t seem to be working. I am getting an error message when I try to log in, etc. You can report this to the person at the desk and they will take care of it.

I have lost something. Please check first with the security personnel. They pick things up when they do their rounds. If you think you have left it in the library come in and ask. We also pick things up when we check the carrels before we leave at night and at various times during the day.

Some additional notes that might help you with other library issues that might come up:

Please do not allow customers to reshelve any books they use in the library. They can either return them to the cart or you at the desk.

Please do not allow customers to bring food or drink near the computers in the library. They are absolutely welcome to have both in the library just not near the computers. We want them to last as long as possible.

Research Consultations

An individual research consultation is:

  • One-on-one research assistance for students, staff, and faculty of Campbell University Medical School.
  • Available by appointment only, at no cost to users

To schedule a one-on-one research consultation please contact either the medical librarian or assistant medical librarian.

Interlibrary Loan

Placing an ILL request: When a book or article is needed and Wiggins Library doesn't have a copy available, the customer can request the material from another library, by talking to either the assistant medical librarian or the medical librarian who will put the request in for them. If you are handling the request please gather as much information as you can about the resource (name of resource, i.e. journal name or book title, publication date, author, etc.) then also ask for the customer's name and email address and leave it for the assistant medical librarian. They will contact the person to obtain any other relevant information they need to complete the request.

Please allow up to 4-5 days for book requests, and 2-3 days for articles.

Purchase Suggestions/Donations

Purchase Suggestions

1. Purchase suggestions are always welcome!

2. Write down as much information as possible about the item.

3. Get the name and contact information of the person making the suggestion.


1. Donations of medically related literature are welcome!

2. The assistant medical or medical librarian can issue a tax receipt acknowledging donations. Donor should include a reasonable estimate of the item's worth. These forms are also in a folder called donation forms in the bottom drawer to the right of the main computer.

3. Materials that are not added to the medical library are donated to charities that distribute medical literature abroad.

Periodical Retention

The serials retention policy is as listed below:

Space permitting, professional journals will be retained in the medical library for one year.

Popular magazines will be retained for three months.

Newspapers will be kept for two weeks and then be recycled.

Journals that are being discarded must be packaged and sent via campus mail to Anita Brown at Wiggins Memorial Library who will delete them from the cataloging system and discard of them. This task will be handled by either the graduate assistant or the assistant medical librarian.